Shipping & Delivery Policy
Welcome to Open Challenge (Dilipbhai Open Challenge). We take immense pride in ensuring that your orders are packed securely, handled with care, and delivered promptly right to your doorstep across India.
1. Shipping Coverage & Postal Partner
We deliver nationwide across all operational postal pincodes in India. Our primary logistics partner is Indian Post (Speed Post & Business Parcel), backed by their unmatched ground and air network spanning every city, town, and rural delivery zone.
2. Processing & Dispatch Time
- All orders are verified and dispatched from our fulfillment facility located in Akola, Maharashtra.
- Orders placed before 2:00 PM (Monday through Saturday) are typically processed and dispatched within 24 to 48 hours.
- Orders placed on Sundays or public holidays are dispatched on the next business working day.
3. Estimated Delivery Timelines
| Destination Region | Estimated Transit Window |
|---|---|
| Akola & Vidarbha Region | 1 – 2 Business Days |
| Maharashtra & Central India | 2 – 4 Business Days |
| Tier 1 Metro Cities (Mumbai, Delhi, Bengaluru, etc.) | 3 – 5 Business Days |
| Rest of India & Remote Postal Zones | 5 – 7 Business Days |
*Delivery times may vary slightly during high-volume festive seasons, state holidays, or unforeseen weather disruptions.
4. Shipping Rates & Free Delivery
- Free Delivery: Orders with a cart total of ₹999 or above qualify for 100% Free Shipping.
- Standard Shipping: A flat delivery fee of ₹60 is charged on orders below ₹999.
- Cash on Delivery (COD): For orders chosen with Cash on Delivery, a nominal handling fee of ₹60 is applicable to cover courier COD handling.
5. Real-Time Consignment Tracking
As soon as your parcel is handed over to Indian Post, an automated SMS, WhatsApp message, and email confirmation will be sent to you containing your official Indian Post Consignment / Tracking ID (e.g., CP123456789IN). You can track the progress of your shipment live directly on our Track Order page or on the Indian Post national portal.
6. Parcel Inspection & Tamper Advisory
Please inspect the outer package before accepting delivery from the postman or delivery executive. If the parcel appears damaged, opened, or tampered with, please refuse delivery and immediately alert our team at support@openchallenge.in or via WhatsApp so we can dispatch a replacement immediately.