Frequently Asked Questions

Once your package is booked with Indian Post, we immediately send you a consignment tracking number (e.g. CP123456789IN) via SMS, WhatsApp, and email. You can visit our Track Order page anytime or go to My Orders to monitor real-time checkpoint updates.

You can easily cancel an order before it has entered the "SHIPPED" status. Simply go to My Orders, click on the order details, and hit the "Cancel Order" button. If the parcel is already dispatched, you can decline delivery or initiate a return upon receipt.

Yes, if the order is still in "Order Placed" or "Confirmed" status. Please contact our support desk immediately via WhatsApp or call +91 98765 43210 with your Order Number so we can update the shipping label before Indian Post dispatch.

All our parcels are safely handled and delivered through Indian Post (Speed Post & Business Parcel), ensuring reliable reach to even the most interior locations and pin codes in India.

Orders are dispatched within 24 to 48 hours from our central warehouse in Akola, Maharashtra. Delivery in Maharashtra and Central India takes 2 to 4 days, major metro cities take 3 to 5 days, and remote destinations take 5 to 7 business days. Check our full Shipping Policy for more details.

Yes! All orders above ₹999 receive Free Delivery. For orders below ₹999, a flat shipping charge of ₹60 is applied.

We support all major payment modes:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit & Credit Cards (Visa, MasterCard, RuPay, Amex)
• Net Banking from all major Indian banks
• Cash on Delivery (COD) across eligible pin codes

Absolutely. All online transactions are processed through Razorpay, India's leading PCI-DSS Level 1 compliant gateway with 256-bit SSL encryption. We never view or store your card or bank account credentials.

Yes, COD is available for most locations serviced by Indian Post. A nominal convenience fee of ₹60 is applicable on COD orders. You simply pay the postman in cash or via UPI QR upon parcel arrival.

We offer an easy 7-Day Return and Replacement Policy from the day your parcel is delivered. Products must be unused with original tags and packaging intact. For more specifics, view our Return Policy.

For online prepaid orders (Razorpay), your refund is credited automatically to your original payment method within 5–7 business days of parcel return inspection. For COD orders, our support team will disburse your refund directly via UPI or direct bank transfer (IMPS).