Return & Refund Policy

At Open Challenge, customer satisfaction is our top priority. We offer a transparent, easy 7-Day Return and Replacement Window for qualifying purchases.

1. Eligibility for Returns

• Item must be unused, in original condition, and packed with original tags, labels, and packaging.
• Return request must be initiated within 7 calendar days from the parcel delivery date.
• Damaged, defective, or incorrect items received must be reported within 48 hours of delivery.

2. Non-Returnable Products

For hygiene and safety reasons, innerwear, personal grooming products, and perishable goods cannot be returned once delivered.

3. Refund Processing

Once your returned parcel is received and inspected at our Akola fulfillment hub:

• Prepaid Orders (Razorpay): Refunds are initiated back to the original payment source within 5–7 business days.
• Cash on Delivery (COD) Orders: Refunds are disbursed via UPI or direct NEFT/IMPS bank transfer following verification of account details.

4. How to Request a Return

Log in to your Open Challenge account, navigate to My Orders, select the order, and click "Request Return", or reach out via WhatsApp at +91 98765 43210.